Information & Advice
You can trust
Age UK Dudley’s free, confidential Information & Advice service is located at:
3 Birdcage Walk
Dudley
West Midlands
DY2 7AE
(near to the bus station)
Telephone: 01384 359736
E-mail: informationandadvice@ageconcerndudley.org.uk
Office opening times for visitors:
Monday to Friday, between 10.00am and 2.00pm
No appointment necessary
Telephone enquiries:
Monday to Friday, between 9.30am and 3.30pm
A telephone answering service is available at all other times, we will return your call as soon as possible.
Advisors:
Deborah Thompson, Frances Turton & Brian Brown
Our service offers you information and advice on a wide range of issues. We’ll provide you with the facts and you can make choices and decisions knowing you have reliable information. Information is given on a on to one basis in a private consultation room.
The service works in partnership with many local organisations to ensure information is provided to older people within the borough of Dudley. We also have National Factsheets which offer information on a wide range of subjects including finding help at home, local authority charging procedures for care homes, dealing with someone’s estate etc. to name just a few. See the ‘Factsheets’ page for more information.
We can help you with:
• Money matters
• Housing rights
• Health and social care
• Leisure and social activities
• Family and personal matters
• Your rights to local services
• And most other things that affect your quality of life
If we can’t help we can put you in touch with people who can.
What we can offer you:
• We will give you information that is accurate and up-to-date
• We can explain the choices you have
• If we can’t help we will point you in the right direction
How we work:
• We will not charge you for our service
• We will not tell anyone about your business without your permission
• You can talk to us in private
• We will not make judgements about your life and what you want to do
• We will tackle any discrimination or prejudice you face
• We will not be influenced by any other interests but yours
For more information please contact one of our Information & Advice Advisors on 01384 359736 or e-mail informationandadvice@ageconcerndudley.org.uk
General information can be obtained from our head office at Netherton on 01384 354508.